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Important Information
During the COVID-19 Crisis

COVID-19 UPDATE: A Message to Our Clients

AMH Family,

Due to limited staffing we are unable to accept patients through our urgent care and emergency department 7am-6pm Friday (11/20), Saturday (11/21), and Sunday (11/22).

Our Overnight Emergency team will still be here 6pm-7am to see any patients after hours. We are still doing Curbside for all appointments and ask that you give us a call when you’re in the parking lot for our Client Service Associates to check you in.

Thank you for your understanding. Please give us a call if you have any questions at (704) 334-4684.

Sincerely,
Animal Medical Hospital & 24 Hour Urgent Care.


The health and safety of our clients, pets, our team members, and the communities we serve, are of the utmost importance. We, as a hospital, are committed to taking proactive measures to preserve your well-being while we maintain our ability to serve our community’s pets.

As more cases of COVID-19 appear in our community, we have made the decision to continue curbside service. Animal Medical Hospital plans to revisit this decision in the beginning of Fall and will provide all necessary updates at that time. Be sure to keep an eye on our Facebook page (https://www.facebook.com/animalmedicalhospital/) for more details and any future changes.

Sincerely,
Animal Medical Hospital

Effective March 26th, 2020

Good Morning Animal Medical Hospital Family,

The health and well-being of our clients, patients, and staff are our top priority at Animal Medical Hospital. Due to guidelines put forth by the CDC (Centers for Disease Control and Prevention) and AVMA (American Veterinary Medical Association) we are now limiting client traffic through our hospital. As more cases of COVID-19 appear in our community we are making the responsible decision to close our lobby to clients, while keeping our doors open for our patients. Below you will find directions to help you navigate through this change.

FOR GENERAL PRACTICE APPOINTMENTS:

  1. Please arrive 10 minutes before your scheduled appointment. All late appointments may be subject to rescheduling.
  2. After you park in our front parking lot, please remain in your vehicle and call 704-334-4684 to check in.
  3. A team member will meet you at your vehicle to collect your pet and return non-essential personal belongings (leashes). Please stay parked.
  4. Communication from the doctor/medical team will occur by phone before and after your pet's examination or therapy.
  5. Financial transactions and any necessary paperwork will be handled over the phone. We are asking for all payments to be made by credit/debit card.
  6. A team member will return your pet to your vehicle, along with any medications and/or supplies.

FOR EMERGENCY:

*** WE ARE ASKING THAT ALL EMERGENCIES CALL AHEAD SO THAT WE ARE PREPARED FOR YOUR ARRIVAL***

  1. After you park in our front parking lot, please remain in your vehicle and call us at 704-334-4684 to check in.
  2. A team member will meet you at your vehicle to collect your pet and return non-essential personal belongings (leashes). Please stay parked.
  3. Communication from the doctor/medical team will occur by phone before and after your pet's examination or therapy.
  4. Financial transactions and any necessary paperwork will be handled over the phone. We are asking for all payments to be made by credit/debit card.
  5. A team member will return your pet to your vehicle, along with any medications and/or supplies.

We are asking for your patience as we, too, are navigating our way through these unprecedented times. We will be communicating with you in real-time with any changes that may occur. Please call us with any questions or concerns.

Thank you for your cooperation and patience,

AMH Doctors & Staff

"Every time we come in, everyone at the front desk is always patient, kind and helpful which is greatly appreciated!"

— Andrea