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Important Information
During the COVID-19 Crisis

Dear Animal Medical Family

The health and well-being of our clients, patients, and staff are our top priority at Animal Medical Hospital. Due to guidelines put forth by the CDC (Centers for Disease Control and Prevention) and AVMA (American Veterinary Medical Association) we are now limiting client traffic through our hospital. As more cases of COVID-19 appear in our community we are making the responsible decision to close our lobby to clients, while keeping our doors open for our patients. Below you will find directions to help you navigate through this change.

FOR APPOINTMENTS:

  1. Please arrive 10 minutes before your scheduled appointment. All late appointments may be subject to rescheduling.
  2. After you park in our front parking lot, please remain in your vehicle and text us upon arrival at 704-343-8571. We ask that you text the patient’s first and last name, the purpose of the visit, and the scheduled time. For example, Fluffy Smith, yearly, 3:30 pm
  3. If your phone does not permit texting, call us at 704-334-4684.
  4. You will receive a text directing you to come through the front entrance with your pet or wait in your vehicle until notified.
  5. When directed to enter, please enter, but wait in our atrium. A team member will meet you to collect your pet and return non-essential personal belongings (leashes). You will then return to your vehicle. Please stay parked.
  6. Communication from the doctor/medical team will occur by phone before and after your pet's examination or therapy.
  7. Financial transactions and any necessary paperwork will be handled over the phone. We are asking for all payments to be made by credit/debit card. You will then be instructed to come into our atrium with your pet’s leash via text or phone call.
  8. A team member will then meet you in the atrium to return your pet, along with any medications.

FOR PET RESORT:

Arrival

  1. After you park in our front parking lot, please remain in your vehicle and text us upon arrival at 704-343-8571. We ask that you text the patient’s first and last name and the purpose of the visit. For example, Fluffy Smith, drop-off for day camp
  2. If your phone does not permit texting, call us at 704-334-4684.
  3. You will receive a text directing you to come through the front entrance with your pet or wait in your vehicle until notified.
  4. When directed to enter, please enter, but wait in our atrium. A team member will meet you to collect your pet and return non-essential personal belongings (leashes). You will then return to your vehicle.

Pick-up

  1. After you park in our front parking lot, please remain in your vehicle and text us upon arrival at 704-343-8571. We ask that you text the patient’s first and last name and the purpose of the visit. For example, Fluffy Smith, pick up from boarding.
  2. If your phone does not permit texting, call us at 704-334-4684.
  3. You will receive a call from a team member to process your invoice. We are asking for all payments to be made by credit/debit card. You will then be instructed to come into our atrium with your pet’s leash via text or phone call.
  4. A team member will then meet you in the atrium to return your pet, along with any medications and leftover food.

FOR EMERGENCY:

*** WE ARE ASKING THAT ALL EMERGENCIES CALL AHEAD SO THAT WE ARE PREPARED FOR YOUR ARRIVAL***

  1. After you park in our front parking lot, please remain in your vehicle and text us upon arrival at 704-343-8571. We ask that you text the patient’s first and last name and the purpose of the visit. For example, Fluffy Smith, vomiting
  2. If your phone does not permit you to text, call us at 704-334-4684.
  3. You will receive a text directing you to come through the gate to the courtyard (on the right-hand side when facing our building) with your pet or wait in your vehicle until notified.
  4. When directed to enter the courtyard, please enter, but wait there. A team member will meet you there to collect your pet and you will return to your vehicle. Please stay parked.
  5. Communication from the doctor/medical team will occur by telephone before and after your pet's examination or therapy.
  6. Financial transactions and any necessary paperwork will be handled over the phone. We are asking for payment by credit/debit card. You will then be instructed to come into our atrium with your pet’s leash via text or phone call.
  7. A team member will then meet you in the atrium to return your pet, along with any medications.

We are asking for your patience as we, too, are navigating our way through these unprecedented times. We will be communicating with you in real-time with any changes that may occur. Please call us with any questions or concerns.

Thank you for your cooperation and patience,

AMH Doctors and Staff

"Your practice is extraordinary. You have everything right there and your attention to my pet (and the others that I have had) was treated with dignity and respect, along with kindness and sweetness."

— Anonymous